Dubai Audio will always aim to dispatch your order within 48 hours pending product availability and credit verification. We make it our business to ensure timely delivery of your order. Shipping time depends on your location relative to our distribution facility.
When your order ships, we will email you a tracking number which will allow you to determine when your Dubai Audio product will be delivered. For shipping via FedEx, requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.
If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to Dubai Audio for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact Dubai Audio to arrange for a return and replacement. If Dubai Audio is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.